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Nice mask, unfortunately we have problem Water is leaking from the purge valve
We bought XS size mask for our daughter , but unfortunately mask has a problem : leaking water from the purge valve. We tried it in the bath before our vacation. Mask fits great around daughter face so this is not an issue. We tired it by slowly putting mask on the water and saw how purge valve did not prevent water from coming inside the mask. The purge valve is supposed to let water out, if you lift your head above the surface,but for our mask, water was going the other way through the valve, i.e. water leaking into the mask. So the area around mouth and nose is totally covered with water.We will try to exchange it.Brand's answer :
First. Thanks a lot for your feedback on our product. It means a lot for us!
I can see that our Customer Service team helped you in this matter and we delivered a brand new mask to you. Did you receive it in time for your vacation?
In case you are not happy with the new mask you are more than welcome to contact us again and we will help you.
I have transferred this review to our Department Manager for Watersport and he will make sure to collect the information and transfer it to the brand, Tribord.
Pontus Bjornstrom DECATHLON